I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). . ago Sometimes you will get a random cable sticking out of a wall with no isolator. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Thank you for your response @andrewmonkie. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Socket should be on the underside. Vonage 2nd line. We have tried plugging it into the only box we found it would fit but no luck. Martin_N. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. The top “capped” one is marked FM & has been disused since cable went digital. Like the TV cable we have too. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. I can only find the TV socket. What should I do? - 5414930 Virgin Media Wall Socket. Jul 11, 2008. 1. The adapter plugs into the TEL1 socket on the VM hub as per pic below. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. 0 Kudos Reply. Joining in Options. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. My Virgin Media App. Manage Your Account. QuickStart, set up and connections. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. . - 5250024 You can also check for a loose cable as not all properties have a socket. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. 0 Kudos Reply. Options. Getting started & FAQ. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. However, I have not received any emails re. Awful first impressions of Virgin Media. Then. . No, any cables within the house can be touched as much as the householder wants to touch them. Got my virgin media self install kit but I don't have a virgin socket. Thank you for your response @andrewmonkie. But I don’t see anything like that apart from satellite dish cable outside the window. If there are you can book an engineer online too. The cable fits in the socket shown in the image attached. Virgin Media; My Virgin Media; Shop; Help;. on 03-08-2020 18:05. Just joined. So you can either unscrew this one & push on the connector provided in the Quick Start pack. My Virgin Media App. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Stay safe online. Forum. QuickStart, set up and connections. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Got my package today and there is an isolated cabled with it but I don't have the wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Tried looking but can't see a way to book an engineer for this?. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. You may need to use the. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. on 23-10-2022 13:36. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. RJ11 plug to BT socket adapter. Learn more. i don’t have a virgin media wall socket. We're here to help. Browse Virgin Media Virgin Media Community. I have received my quick start-up kit. 24-03-2021 05:06 PM. I don't work for Virgin Media. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It might though take from a couple of days to a week to then get the tech visit. The wall socket I have within my home does not appear to be working. . Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. . Reply. No, you can keep using the same phone you’ve always used. Red light means a connection issue. Stay safe. Push fit the VM-supplied lead onto the socket. Wall Socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Tuning in. Security matters. on 03-08-2020 18:05. You can purchase a mobile internet dongle from a number of UK networks. . Account - Mobile. If you can set up using a Self-Install pack, but. Virgin offers self-install to properties that have recently had a service. Socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). 1: Co-ax cable carrying live broadcast TV channels. Client62. We have tried plugging it into the only box we found it would fit but no luck. I can only find the TV socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Reply. Can't find Virgin Media socket. The adaptor does not fit my wall socket. . I'm a Very Insightful Person, I'm here to share knowledge. There is a cable on the right of the box coming from the outside. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. I moved house with my family and we wanted to move to Virgin Media. Virgin Media; My Virgin Media; Shop; Help;. The block box on second picture is an amplifier for terrestrial TV. My Virgin Media App. However when I plug in the cable to it the lights flash for a second or two diff. Options. The phone number doesn't connect you. Tudor. 3 5 comments Best Add a Comment LayerTough • 1 yr. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. Browse Virgin Media Virgin Media Community. Security matters. Learn more. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Broadband. Learn more. Hi , Thank you for your post and welcome to our community forums. The multimedia socket has a coax options as does the virgin media socket. You can also check for a loose cable as not all properties have a socket. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I don't seem to have a virgin media socket. his tuner has RDS but its not picking up any radio station names for some reason. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. Security matters. he can pick up radio 1 and a few other stations and wave 105. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. . johiggins. But I don't have a splitter or any 'Virgin media socket'. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. On the day of activation, connect your new router to the master phone socket. Let us know if you'd like to go ahead with that. on 22-03-2023 10:44. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. I tried calling for an - 5370472. I don't have a Virgin wall socket. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. 2: Seeker. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I just have a short coaxial cable on my wall, and it has a male end. Browse Virgin Media Virgin Media Community. No wall socket. Sign in . . Is it possible that part of the cable from the previous user h. TV on the go. 4. Manage Your Account. Speed2: Seeker. Select the correct HDMI input for your box. Switched On Families. Plug the cables into the hub. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. on 18-05-2022 19:55. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Hey there, just got my 3. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Re: No Virgin media wall socket. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. I guess your options are seek approval, be dumb and have install or change providers. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Learn more. But I have actually managed to get through to the technical team over chat. Networking and WiFi. No virgin media wall socket in QuickStart,. AnthonyRaw1986. I don't work for Virgin Media. Although, not quite sure why someone would have taken it off in the first place, but hey,. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Plug the cables into the Hub. Some of the cables hanging out the wall were cut off after the house improvements. #12. Then just connect your various devices to the dongle. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Hi I have ordered a quick start kit and don't have a virgin media wall socket. I’ve tried to call once and been cut off after ages on hold. Virgin Mobile. It is surface clipped usually. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. 1. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I have booked a technician but I don't know if i have to inform the. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Account - Mobile. The box and cables may have been removed by the previous occupiers. There are two outputs from here (the two connectors that are close together on the white box). I am trying to set up our wifi. Don’t turn on the Hub. in Networking and WiFi yesterdayGo to solution. The wall socket is - 5109379. Yesterday I received a 'final demand for payment', stating that I owed some £32. On our wavelength Options. I'm here to share knowledge, I don't work for Virgin Media. You’ll then be able to use your same old phone to make. Manage Your Account. Networking and WiFi. We have the quickstart pack but sadly cannot get broadband set up and working. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I just got Virgin Media kit and read all information carefully and checked - 5200805. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of them was Telewest. Remove all other equipment connected to telephone sockets. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Stay safe online. . 7K subscribers in the VirginMedia community. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Learn more. Please I need an Engineer as I need internet for my work, I am so frustrated right now. Speed 5. We have tried plugging it into the only box we found it would fit but no luck. We're here to help. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. QuickStart, set up and connections. SpeedActive Member. Browse Virgin Media Virgin Media Community. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Account - Cable. Virgin Media; My Virgin Media; Shop; Help;. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. We would like to show you a description here but the site won’t allow us. VM BB TV Landline. I am so sorry to hear that you seem to be missing a wall socket in the home. QuickStart, set up and connections. The best thing to do if. Follow the instructions on screen to finish your setup. Browse Virgin Media Virgin Media Community. My Virgin Media App. It is possible to re-enable the existing sockets with this CV21 upgrade. You can purchase a mobile internet dongle from a number of UK networks. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. on 22-10-2022 20:58. The Hub 3 has arrived but the broadband spli. There were many cable companies that originally built the networks in the early 1990s. Networking and WiFi. Switched On Families. You need an aerial and an RF feed from it. The Hub and your home phone can’t be placed near each other. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I am so sorry to hear that you seem to be missing a wall socket in the home. 3: HDMI to your TV. You will only have been sent a QuickStart pack if the premises previously had VM. Thank you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin supplies Broadband using DOCSIS technology. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. “. My Virgin Media App. Please help. 26 April 2022. signed up and was given the option of self installation. Tudor. When I try connect a cable it's doesn't have anything to grab round it. It has two outputs on the left of the wall box. I'm here to share knowledge, I don't work for Virgin Media. I don’t seem to have a Virgin Media Wall socket in my house. When I proceeded to set up my Hub 3 I quickly realised that. Bits and bytes. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. on 25-09-2022 15:41. Back a step. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. . . Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. on 28-10-2022 17:29. What confuses some people is the push-on connector provided. . VM BB TV Landline. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Mobile. How long will the QuickStart installation take me? WiFi Hub - 30 mins. . I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Both can be found in the email that was. You can follow the cable from the socket and see if you can plug it into the hub. You can also check for a loose cable as not all properties have a socket. I have received my quick start-up kit. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Once a SIM card is inserted it operates like a mobile broadband router. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Stay safe online. I received my broadband kit yesterday but I need the help of an engineer please. But I have actually managed to get through to the technical team over chat. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. Options. The phone number doesn't connect you. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Account - Mobile. Stay safe online. I think it’s something like £5-£8 per day that your services aren’t on. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. Picture above. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Browse Virgin Media Virgin Media Community. I can see this is a common problem, and the answer is a technician visit. Broadband Deals. A Ti-Vo was installed in one of the upstairs bedrooms. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Tuning in. Options. All the apps will work, and you can watch your recordings - your mini box connects to the main box. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. on 07-09-2022 19:28. 0 Kudos. I don't have a virgin media wall socket and this is stressing me out. But. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Security matters. Security matters. Need to contact Virgin Media Customer. Call the pre-installation and delivery team on 0800 052 1734. Stay safe online. So yes, following many takeovers, this is now your Virgin Media connection. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. You have the required socket which is in photo 3 (the one high up on the wall). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos Reply. RachelG2. I have gone through several videos and found that there should be wall socket inside your home. How do i book an engineer? Do i have to book one? - 5147036. com Options. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Look for an omnibox on the outside of your property and try and trace the cable. The cable fits in the socket shown in the image attached. Customer since 1993. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Options. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.